Privacy Policy

1. Information we collect

We collect information you provide, such as your name, email address, telephone number, service address or ZIP code, cleaning preferences, property details, scheduling requests, and messages. If you arrange a service, we may also receive booking and transaction details needed to coordinate it.

Our website and embedded service providers may receive technical information such as your IP address, browser and device type, pages visited, and interaction data. Please do not submit sensitive personal information or home access codes through the general quote form.

2. How we use information

We use information to respond to inquiries, prepare estimates, coordinate cleaning referrals and appointments, communicate about services, manage customer support, maintain records, improve the website, and protect against misuse. Where required, promotional communications are sent only with your consent.

3. When we share information

We share information as needed with referred cleaners to fulfill your request, with providers that help operate our website, forms, communications, and scheduling, and with professional advisers where necessary. We may also disclose information when required by law or reasonably necessary to protect rights, safety, or security.

We do not sell your personal information. Mobile numbers and text-message opt-in consent are not shared with third parties for their own marketing. Service providers may process this information on our behalf to deliver communications you request.

4. Embedded forms, cookies, and external services

Our quote form is provided through HighLevel. Information submitted through it is processed by that provider to deliver your request to us. The site also uses an embedded OpenStreetMap map and externally hosted fonts. These services may receive technical information, including your IP address, when their content loads and may use cookies or similar technologies under their own privacy policies.

You can manage cookies through your browser settings. Blocking third-party content or cookies may affect the quote form or other website functions. External websites and service providers have their own privacy practices, which this policy does not control.

5. Email, telephone, and text messages

Providing contact information allows us to respond to your inquiry and coordinate the services you request; it does not by itself constitute consent to automated marketing calls or texts. If you separately opt in to text messages, message frequency may vary and message and data rates may apply. Reply STOP to opt out or HELP for help, or contact us using the details below. Consent to marketing messages is not a condition of purchasing services.

You may unsubscribe from promotional emails using the link in the message or by contacting us. We may still send necessary, non-promotional communications about an active request or booking.

6. Retention and security

We retain information for as long as reasonably needed to handle your request, coordinate services, maintain appropriate business records, resolve disputes, and meet legal obligations. We use reasonable safeguards to protect information, but no online transmission or storage method can be guaranteed completely secure.

7. Your choices and rights

You may contact us to request access to, correction of, or deletion of personal information, or to withdraw consent where applicable. Depending on where you live, additional privacy rights may apply. We may need to verify your identity before responding, and some records may need to be retained for legal or legitimate business reasons.

8. Children’s privacy

Our website and services are intended for adults and are not directed to children under 13. If you believe a child has provided personal information, please contact us so we can address it.

9. Changes to this policy

We may update this policy as our services or legal requirements change. Updates will appear on this page with a revised date. Where required by law, we will provide additional notice or request consent.

10. Contact us

For privacy questions or requests, contact New England Cleaning Group at support@newenglandcleaninggroup.com or (781) 785-9849.