Last updated: October 15, 2026
These terms govern your use of the New England Cleaning Group website and requests for cleaning referrals and related services. Please read them before submitting a request or confirming a booking. Any service-specific terms supplied with your quote or booking also apply; if they conflict with these general terms, the specifically agreed booking terms control to the extent permitted by law.
1. Our role
New England Cleaning Group is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers. Our referral and coordination role does not waive any rights or obligations that applicable law assigns to us, a cleaner, or a customer.
2. Eligibility and accurate information
You must be at least 18 and authorized to arrange services at the property. Please provide accurate contact information, property details, and cleaning requirements, and tell us about pets, access restrictions, fragile surfaces, or conditions that could affect safety or the scope of work.
3. Quotes and booking confirmation
Submitting a quote form is an inquiry, not a confirmed appointment. Availability, service scope, arrival arrangements, and pricing must be confirmed before a booking is final. Estimates are based on the information you provide. If actual conditions or requested work differ materially, any proposed change to scope or price will be discussed with you for approval before additional work proceeds.
4. Scope of cleaning
The agreed service type and booking details determine what is included. Our Cleaning Checklist compares Standard, Deep, and Move-In & Out cleaning. Add-ons and work outside the agreed scope require separate confirmation. Cleaning cannot guarantee removal of permanent stains, existing damage, or all buildup.
Hazardous materials, biohazards, pest infestations, unsafe heights, and other unsafe conditions may require specialist services. A cleaner may decline or stop work that cannot be performed safely.
5. Access and preparation
Please arrange safe, timely access and necessary utilities, secure pets, and put away valuables, cash, important documents, and fragile items. Tell us about delicate finishes or items requiring special care. If access is unavailable or conditions are unsafe, the appointment may need to be rescheduled; any applicable charge must have been disclosed and agreed before booking.
6. Prices, payment, and promotions
The confirmed quote or booking will specify the price, payment arrangements, and any applicable taxes or charges. Deposits, cancellation fees, or other additional charges apply only if disclosed and agreed before you confirm the booking. Promotions are subject to the eligibility and conditions communicated with the offer and must be confirmed with your quote.
7. Cancellations and scheduling changes
Contact us as soon as possible if you need to cancel, reschedule, or change a recurring service. Any cancellation deadline or fee will be stated in your booking terms. Timing may be affected by traffic, weather, emergencies, or other circumstances; we will communicate changes and work with you to arrange a suitable alternative.
8. Satisfaction and service concerns
If you are not satisfied with your cleaning, let us know within 24 hours so we can arrange a return visit to address missed areas within the agreed scope at no extra cost. Please describe the concern and provide photos if helpful. This service commitment does not limit any rights or remedies you have under applicable law.
9. Damage and liability
Please report any suspected damage or missing items as soon as reasonably possible so the circumstances can be reviewed with the referred cleaner. Preserve relevant details and photographs where available. Responsibility will be assessed based on the facts, applicable agreements, and law; these terms do not exclude liability that cannot legally be excluded or restrict your statutory consumer rights.
10. Website use and third-party services
You may use this website for lawful personal and service-related purposes. Do not misuse forms, submit false requests, interfere with site security, or copy website materials for unauthorized commercial use. Website content may change, and uninterrupted or error-free access is not guaranteed.
Embedded forms, maps, and external links are supplied by third parties whose own terms may apply. Our Privacy Policy explains how information is handled. These terms do not themselves grant consent to marketing calls, texts, or emails.
11. Governing law and updates
These terms are governed by Massachusetts law, subject to any mandatory consumer protections that apply to you. Please contact us first about a concern so we can try to resolve it. Nothing here requires arbitration or waives access to courts or other remedies available under applicable law.
We may update these terms by posting a revised version and date on this page. Updates apply prospectively and do not change an existing confirmed booking unless you agree or the law requires otherwise.
12. Contact us
For questions, booking changes, or service concerns, contact New England Cleaning Group at support@newenglandcleaninggroup.com or (781) 785-9849.